I seem to be on a bit of a roll with talking about manners this week.
So when I read this article on The Atlantic I thought I’d share…
A recent study in the Journal of Consumer Research looked at the difference between how men and women complain and found that men will talk to ANYONE about their experience whilst women tended to keep their complaints to close friends and family. It’s suggested that men tell anyone who will listen because they just want to let off steam whilst women want to protect those close to them and save them from having the same troubles.
I don’t know if I believe that men complain to a wider audience than women – it would be interesting to see if the same is true when it comes to social media…
What do you think? Do you complain when you receive bad service?
