How To Blog: Dealing with Negative Comments


I’ve had a bit of a sabbatical from my “how to blog” series. With holiday, work and a little more work on the top, I’ve simply had no time. I’ve also not had time to tell you about the talk I did for ignite.

Which is handy as I’m going to pinch that idea for todays post.

A few weeks back I spoke to a room of people about dealing with negative online comments, we were all in the same boat, everyone in that room either blogged, tweeted, uploaded photos, facebooked, generally created something online etc so its safe to assume that most people had come across a negative comment or two in their time online.

If you were at the talk, you’ll know I got side tracked…if you weren’t then I had to hone my usual rabbeting down to a 5 minute segment so briefly here are my tips on dealing with negative online comments.

*note for the purpose of the blog post, when I talk about negative comments, I’m not talking about the type of comments that include death/rape threats or fascist and violent behaviour – those need to be reported to police asap.

Instead I’m talking about those pesky commenters who lie in the shadows, waiting for you to post something before leaping out and essentially shitting all over your work.

One story I shared with the room at ignite was a time when I was a guest on BBC Radio Wales. I was talking about something serious at the time I’m sure *ahem* so the last thing I expected was to receive was a tweet calling me a “bap head” – seriously!! BAP. HEAD. This person had gone out of his way to set up a twitter account with the sole purpose of tweeting the presenter of the show (and kindly @‘ing me) just to call me a name. It was the ONLY TWEET on their account!

I’ll be honest, I laughed it off since I’ve always thought I’ve got a bit of a moon face anyway.Since I’ve been blogging since 2006 I’ve come to expect that there will always be someone sat in wait ready to kindly share their shitty, irrelevant opinion of you. But it’s not always that easy, especially if you’re lacking confidence, are new at blogging or you’ve posted something personal and heartfelt.

So here are my 5 tips on dealing with negative comments online…

Put it in perspective:
Think about the type of people who are leaving these comments. Whilst you’re there trying to create a successful blog and sharing your wise words with the world, they’re using their internet connection to scour the net for things they can be mean about. It’s dull, its childish and the majority of these comments come from grown ups so I found it a lot easier to start picturing what these people are like in real life. If you start picturing these people as sad, middle-aged virgins, living in their parents back bedroom, with very little going for them (probably true) then suddenly it doesn’t seem to matter so much.

 

Turn off comments:
A little bit drastic but bloggers like Seth Godin, Gala Darling and Danielle LaPorte all made the decision to switch off the noise and turn comments off. As Gala Darling said on her post “Comments are a blessing and a curse”. Personally, I’m a comment whore, I love a good comment so I couldn’t switch them off but if you find that comments are dampening your creative genius then flick that switch.

 

Turn the hate around:
It is generally the case that those who leave you negative comments basically want you to “shut the fuck up and die” { < that is actually a direct quote from one of my fans} but instead of doing that, take what they say and use it as inspiration for your next post. For example, going back to #bapheadgate, I could use that as a perfect excuse to chat about my favourite bap filling {fish fingers with plenty of salt and vinegar btw}. Not only will you have pissed your hater off by not shrivelling away but you’ll also have gotten a blog post out of it. Result.

 

Ignore/Delete/Block:
Your mother wasn’t wrong when she told you to just ignore the bullies and they would go away. Luckily social media has a great invention called the block button. If you don’t want that kind of hate in your space block the offender or if it’s a comment on your blog, delete it and block the commenter. You can find out how to do that here. Although, just a word to the wise, don’t just delete comments because you don’t agree. There’s a difference between a healthy debate and people disagreeing with your views to sending you hate comments so don’t be too sensitive when dealing with the dreaded block button.

 

Be mindful about what YOU are putting out there:
Its all very well saying that you don’t want to receive negative comments but if you’re putting bad stuff out there (ie “isn’t that celebrity fat, doesn’t that girl on factor sound hideous etc) then you’re going to get it back. If we want to make the internet a kinder place then everyone has to start doing it, the odd celebrity slagging off session makes you a slight hypocrite. So be nice. Make your social media and your blog a nice place. Have an opinion yes but don’t be cruel.

 

Now tell me your tips…

Has social media brought out your inner monster?

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I love social media. Most of you reading this right now, will probably have found this post via my Twitter or Facebook feed. But every now and again, I resent my involvement in the social media world. It’s totally skewed the way I view people.

People (who at times can come across as wonderful, insightful people) say things and make comments that shake me to my core and it makes me wonder about how well you ever really know anyone.

It’s strange that I post this today because I had initially planned on writing it this morning after reading about @emmaway20, the girl who knocked a cyclist off his bike and then took to twitter to brag about it. But after the events in London earlier today and seeing the inevitable social media reaction, it’s just reinforced my thoughts.

We’ve ALL said things on Twitter/Facebook which, in hindsight haven’t been the wisest. I know I have. But how many tweets are sent every day by people who wouldn’t ever say those things in real life? Is this someone’s true colours shining through or is it simply showing off and then hiding behind a screen?

For me, I’m drawn to accounts where the user displays authenticity. I like outrageous but not cruel. I like interesting but not speculative or rumour spreading. I tend to follow people back a lot because I am super interested in people. But I also find my finger clicking the unfollow button a lot more than usual – mostly because I see tweets from people who you just *know* wouldn’t say such things outside the realms of virtual reality. I can get on board with honesty but only if it’s authentic and would be said where it matters most – outside of cyberspace.

There is just something about social media that brings out the inner monster amongst its users. It shouldn’t be a difficult concept really, what we do on the outside should be the same way we behave on the internet. But somewhere along the lines, those boundaries get blurred.
There also seems to be a culture of saying things to get kudos, to become a kind of twitter/facebook celebrity. Unfortunately, those tweets don’t reflect well on the person sending.

Does that make sense?

I can’t have those people in my space anymore. When I use social media I’m at home or in the office, I therefore have to be mindful about who I invite in to my personal space.

I like to think that I have a simple social media process to help me stay real online…

– I don’t say anything on my public stream that I wouldn’t say out loud and in public.

– I don’t @ someone in something if it’s negative and going to have a negative impact on their day. No one needs to have shit streamed right in to their space.

– I think before sending that tweet/facebook status.

– I try to be helpful and supportive, we’re all just trying to make our way in this world.

– I always REMEMBER that there is a human being on the other end of the screen.

Social media isn’t just about being noticed – it’s about interacting or learning.

– I know that I don’t have to be an open book, just be myself.

– Simply…the key to not being a monster on social media is to be a decent human being. {click to tweet}

Authenticity. Not the opposite of fake, but rather the counterpart to truthful and honest. Legitimate. The real me, excavated and discovered, aired out with all her good and bad, dreams and nightmares, fears and joys. – Susannah Conway

Tell me, are you yourself online? Do you have a system to stay authentic?